Frequently Asked Questions
What is your address?
33 Lovage Way, Clanfield, PO8 0JG (full directions can be found on your 1st booking confirmation)
Where to park and how to access treatment room?
Park on my drive or on road to the side of my house. Please do not park in front of my drive . Use the side gate and come straight through to the treatment situated in my garden. I will be waiting for you. Feel free to knock before entering.
How do I book?
You can book very easily through my website, click on the 'book here' button and it will take you through to the Fresha App/ website. Select the treatment you would like, the amount of time, date and time slot, it will ask you to sign up, fill out a registration form and add password. It will not take payment at this time. If you ever have any issues with the booking system please contact me directly on facebook messenger, Instagram messenger or on 07515252711. I may not be able to respond instantly but will reply as soon as I can.
How long should I book for?
You can book 30, 60, 90 minute appointments for most of the treatments. 30 min treatments are best for targeting specific areas such as just legs or just neck and shoulders so please do not book a 30 min treatment expecting a full body. 60 minutes I can usually fit in a full body treatment but if you have specific areas to work on I may need to leave out certain areas. 90 minutes is great if you have lots to work on. I only provide a 60 minute Pregnancy massage at this time but if you require shorter or longer for any reason please contact me.
What treatment should I book?
When you go to book you will find the details of each treatments.
I really try to tailor all treatments to suit each client but here is a brief description of each treatment;
Sports massage - specific areas of tension/ minor injury
Deep tissue massage - specific areas of tension/ relaxation
Relations massage - looking for mainly relaxing and not to target any specific areas of tension in particular
Pregnancy massage specific areas of tension/ relaxation
Natural face lift massage - anti aging/ face, neck and shoulder tension/ relaxation
How much do the treatments cost?
All of my prices are found on my website https://www.resolvemassagetherapy.com/prices
I have a very simply pricing structure, all treatments are prices per hour/ half hour. No complicated pricing plans here!
You will also find some offers on this page of my website.
When should I arrive?
Please arrive 5- 10 mins before your treatment, especially for your first appointment to allow for your consultation form to be filled out, this will include taking personal details, medical history and an assessment. This is for my own record and insurance purposes. I have back to back appointments so if you arrive late I can’t always give you extra time.
How do I pay?
I accept card payments, bank transfer and of course cash!
What to wear?
Please wear loose fitting clothing and suitable underwear. Something easy to get on and off. You will be asked to undress down to your underpants and you will be covered by a blanket at all times to ensure your modesty.
What is your professional boundaries policy?
I will always do my utmost to make you feel comfortable and at ease. I will leave the room when you are getting undressed, dressed, knock when entering and keep you covered up during your treatment. I also expect the same in return. If I am made to feel uncomfortable I will stop the treatment, ask you to leave immediately and I will block you from booking again.
How do I deal with COVID and hygiene?
Cleaning and sanitising are completed between each client. I am not wearing a mask during treatments, unless a client would prefer that I do, however happy for my client to wear a mask. Please follow the government guidelines on self isolating to help stop the spread of the virus https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/